Delivery

Delivery Charges

We aim to dispatch all orders within 1-2 working days. (Please note during exceptionally busy times this may increase to 3-5 working days - we apologise for this but due to the nature of our products it can take longer to carefully pack each item.)

UK MAINLAND (EXCLUDING NORTHERN IRELAND, ISLE OF MAN, CHANNEL ISLANDS, SCILLY ISLES AND SCOTTISH HIGHLANDS AND ISLANDS):

Orders up to £49.99: Delivery is charged at £4.95 and dispatched on a Tracked 48 Royal Mail service. This service should take 2-3 days. Please be aware that during exceptionally busy times (such as Christmas) this may take longer than usual. My Family House are not responsible for any delays that are incurred as a result of our couriers.

Orders over £50: Delivery is FREE! All orders over £50 are dispatched on a DHL Next Working Day service.*

We also offer an express shipping service, that is available at checkout. All orders placed Monday - Thursday will be dispatched on the next working day a DHL Next Working Day service. All orders placed on Friday, Saturday or Sunday will be dispatched on the following Monday for next day delivery. 

 *Shipping discount is calculated on the final cart value. Any discounts applied will not count towards cart value.

NORTHERN IRELAND, ISLE OF MAN, SCILLY ISLES, CHANNEL ISLANDS, SCOTTISH HIGHLANDS AND ISLANDS:

Orders up to £49.99: For items that can be sent with Royal Mail delivery is charged at £4.95 and dispatched on a Tracked 48 Royal Mail service. This service should take 2-3 days. Please be aware that during exceptionally busy times (such as Christmas) this may take longer than usual. My Family House are not responsible for any delays that are incurred as a result of our couriers.

Larger items (such as giraffes and glass bowls) may be subject to additional fees. Please contact us for current charges.

Orders over £50: Delivery is charged at £15.95. Orders over £50 and dispatched on a DHL Two Working Day service.

Please note, dispatch times relate to working days and do not include Bank Holidays or any other public holidays.

EXPORT ORDERS:

Available by request only. Please contact us for current shipping charges at sales@myfamilyhouse.co.uk